Nemo Cay Resort D134K

Really nice accommodations, had a blast with the kids at the pool! Everything we needed, beach was just down the street.

- Mica W. from Houston, Posted: 08/23/2019

The unit was dirty, the furniture broken, and the place smelled like cigarette smoke. Our clothes had to be washed because the drawers we kept them in smelled of smoke. The unit was also roach infested and most of the refrigerator shelves were broken. There were so many people in the swimming pool, it made it unpleasant to use (the pool wasn't large enough for the number of people there). I wouldn't rent this place again for myself and my guests. I was embarrassed to stay there. I complained to the host and nothing was done. They talked about sending someone to clean, but that place needed a lot more than a maid to satisfy what it lacked.

- Rose H. , Posted: 08/14/2019

Thank you for the feedback, doesn't seem like you're happy with much. We'll exclude you from our Christmas card list. Thank you.

- Padre Escapes staff, Posted:

Our stay was very nice. The location of our rental was by the playground and pool/splash pad. This was great because our kids took full advantage of the amenities. They have bbq pits spread out all over which makes it very convenient. If I had to comment on one thing that was not the best, it would be the smell in our rental. We simply purchased a few air fresheners and sprayed them as needed. Overall, I would recommend this rental. It was perfect for our group of 7. The beach was a short drive away as well as convenient stores and restaurants. Great general location. The check in was very easy and the management company was easy to deal with. We had a great time!

- Johnny G. from Burleson, Posted: 08/14/2018

was very disappointed in our rental. To start when we arrived on Friday we discovered that our second parking spot had been taken. We immediately called the property managers to report the issue. We were told a towing notice would be placed on the vehicle, which didn’t happen until I followed up the next day since the vehicle had not moved. Saturday, I call to ask them to tow the vehicle and they said they do not manage the parking only the property. I told them the property I rented came with accommodations and that included 2 parking spots. They refused to tow the vehicle since they had to give a 24-hour notice to the person in our spot and since they didn’t do it on Friday when I initially reported the incident they vehicle would not be towed until Sunday – they day we were scheduled to check out. They said that people at the resort are on vacation and they do not want to inconvenience them by towing them. I told them they were inconveniencing me and since I was the one who paid for the rental, which includes the parking that I should be the customer they worry about inconveniencing, not the one who stole my parking. At that point I asked them to issue a credit since we did not receive all the accommodations we paid for. They refused and said the owner gets all the rental funds and they cannot issue any type of refund/credit. So, I pay for a rental which includes 2 parking spots, but only get one, the owner gets paid in full, the non-rental guest uses my parking spot for free and I get inconvenience. Seems everyone is winning in this situation except me. That vehicle did not leave my designated parking until late Saturday (approx. 5pm).
The other issue I had was the kitchen was minimally stocked. There were about 5 forks, no can opener, the pans they had burnt the food at the bottom and I had to soak off the burnt food. Pack your kitchen if you plan on cooking.
The next major issue I had was the smell of the unit. It stunk. It smell

- Anonymous from San Antonio, Posted: 08/08/2018

Thank you for your feedback mam. As you stated, we do not manage the complex, only the property, so we cannot say who gets towed and who doesn't. We report the issue to the HOA management company and it's up to them to handle it. We do apologize for the inconvenience, we hope you were still able to enjoy your stay despite the inconvenience of only one parking spot. There is additional guest parking throughout the complex as well. After reading your review we went by and checked and there was 10 forks and the can opener had been broken so we replaced it. We checked the pots and pans and found one that needed replaced. Perhaps you missed a cabinet or drawer with the "missing" items. Thank you again for your feedback.

- Padre Escapes staff, Posted:

Lovely accommodation perfect stay for our family..looking forward to next vacation

- Melissa R. from Emeryville, Posted: 08/08/2018

The Condo was nice and clean. Check in and out was super easy. Grounds were fine, pool area was nice. My only complaint would be that they have massive parking issues. They say you have 2 numbered parking spots for your rental time. The fact is you don't. When you call the office during work hours they say they can't do anything. Then when you call after hours bc someone is STILL in YOUR spot and you had to walk with your 3 young children from the very dark street area all the way back to your condo, you tell the property management person all this and they tell you again, 'sorry, this is a big problem we have'. So even though they have towing will be enforced signs in the parking lot, the security guy says those are just there to try to scare people. He said the signs don't deter people. I called the towing company and they said they had strict orders from the property management, they are NOT allowed to tow a car unless the property management call them directly. So if you are lucky you may have one spot IF you don't ever move your car.

- Leica F. from San Antonio, Posted: 07/17/2018

Not sure where the miscommunication was on the towing but we can certainly get it taken care of, we'll address this with the staff. Thank you

- Padre Escapes staff, Posted:

Had a wonderful stay at Nemo Cay with my family. The staff was very helpful and accommodating when we decided to extend our stay another night. The unit was clean, comfortable and a great location. We loved the pool especially!!

- David C. from SAN ANTONIO, Posted: 05/30/2018

Fabulous to hear it was such a great stay. We really appreciate your feedback and hope we see you back again soon.

- Padre Escapes staff, Posted:

It was very comfortable. Had a great experience with family.

- Ralph M. from San Antonio, Posted: 05/15/2018

My family and I loved our start at Padre Escapes, the condo was equipped with everything and more than we needed. I would definitely recommend and come back in the near future.

- Marina C. from Edinburg, Posted: 04/29/2018