El Constante 109

Wish it was longer

- Gerardo G. from San Antonio, Posted: 03/26/2019

As always our stay at El Constante was enjoyable. The staff is the best. The condos are always immaculate and stocked with the basic necessities. It is a wonderful place to stay for families. This is why we keep coming back. First with our children and now with our grandchildren. The only negative comment I have is while it is wonderful that it is receiving a complete makeover be prepared for the noise and obstruction of views that comes witb renovation.

- Cynthia M. from Helotes, Posted: 06/27/2017

Ground floor was helpful...but not a beach view unless you stand on the porch. Great view of the cars in the parking lot.

This unit was incredibly dirty. We noticed several things right off the bat (couldn't check in until after had to be "inspected" first...that's a joke. There was a screw on the floor as soon as you walk in, glad I was wearing shoes...granted it was hard to see on the dirty floor mat inside the door. A huge ball of human hair in the bedroom (easy to miss? must have been because I had to point it out). There was blood on the bathroom door, a stain on the couch, had to wash every single dish we used prior to using (lots of dust and some grime). There's much more but I am tired of thinking about it.

I immediately called the management company and they apologized and said they would send housekeeping back out and for the inconvenience they would move our unit and upgrade us. We saw another unit and loved it...clean, great view. However, when we said we would take it they tried to charge us a couple of hundred more dollars for the upgrade. Mind you this is almost 3 hours later and we're tired and HOT...Texas in midsummer. When I spoke with the manager she said she would have her manager call me but instead only made the first person call me back and say she was wrong and I was getting a great deal of 20% off the second unit...yet I was still going to be out of pocket even more money. Ranting now but it aggravated me. Never got the call from the manager like she said and had to beg for a discount on the first unit. I was not going to pay full price and spend two days cleaning for them (especially since you pay a cleaning fee).

Side note...when they sent housekeeping back I pointed out the issues I immediately saw, they took pictures and "cleaned it in 2 minutes flat. I went out and bought cleaning supplies and corrected it for them.

Oh, and the bed is REALLY uncomfortable. We will not be staying in this unit EVER

- Kayla S. from Eureka Springs, Posted: 06/11/2018

First and foremost we apologize for the issues you experienced during your stay. I'm not sure of all the details that happened but this is certainly not our normal procedures or expectations. I'll contact your directly in regards to your issues. Thank you for the feedback.

- Padre Escapes staff, Posted:

We love staying here. Everything was great, but the mattress and pull out sofa need to be upgraded.

- Anonymous from San Antonio, Posted: 06/22/2018

We thoroughly enjoyed our stay. The location was terrific, walking distance to the beach. Great ocean view (dune side of building) and very clean. We definitely will stay at El Constante again.

- Anonymous from San Antonio, Posted: 09/11/2018

Overall this property was okay but I'm not sure we would stay here again. The short walk to the beach is great. The pool was nice but little smaller than expected and we didn't end up using it because it was too crowded. They don’t clean the rooms each day or replace the towels, but they will exchange your towels for you at the front desk, I liked that as I don’t need someone entering my room each day to make the bed and tidy up. The unit description "unmatched beach view" simply isn't accurate. The unit has a view of the beach access road; there is a slight beach view if you look down the row of rooms. This unit also needs updating badly. All the furniture is old, and both the bed and pull out couch were very hard and uncomfortable. Additionally, there is a large microwave installed over the oven but it is broken, and instead of fixing it there is a second microwave on the counter, taking up valuable space. Our family members booked another room (same size) for the same price but it was much nicer and more comfortable, recently updated with more counter space in the kitchen. However the biggest issue we had with this property (and the reason we probably won't return) was the booking/ payment policy, and the complete lack of a refund policy. We were required to pay a deposit at booking, then pay the full amount a few weeks prior to our stay. That wouldn’t have been an issue if it weren’t for the lack of a refund policy; we had to pre-pay the full amount and we would have lost all of our money if we had needed to cancel. If you require 100% of the money to be pre-paid weeks before the stay, you need to allow for at least a partial refund. That's a very unfair policy that the management team needs to reconsider.

- Alex E. from New Braunfels, Posted: 07/23/2018

The girls in the office were great and gave us a lot of assistance. Construction was under way but this is understandable with the weather that had happened.

- Bob T. from Winnebago, Posted: 02/18/2018

We stayed here with every intention of going to the beach right outside the property but with the constant craziness of the public drive to the beach adjacent to the property it was just too much. The room was dirty with mold in the window sill, the ceiling was paper thin (you'd think giants were upstairs, but they were just children), and the whole place under construction (I wish I had known beforehand). The pool was always full of people not even staying at the hotel; one lady who was staying there literally passed out in the pool while we were there.... not fun. We were happy to check out at the unreasonably early 11am.

- Anonymous from austin, Posted: 06/06/2017

We are sorry to hear in your disappointment about the property. We just started working with the complex a month ago and we are working on improving many difference aspects. The construction is only temporary and isn't even going on at the building you were staying in. There is a notice posted on the description of every property and we sent out an e-mail to let everyone know about it as well. We do appreciate your feedback.

- Padre Escapes staff, Posted:

Awesome beach access and location. Nice pool. Overall really nice complex. 109 was reasonably priced and I would definately recommend and stay here again. That said, 109 HANDS DOWN has the WORST room rental BED ive EVER tried to be in. Wife agrees. The pull out sofa was better even with the classic break-back bar in place. Also, please paint once in awhile to update and hide the gross black moldy corners. And, the $5 Walmart mini-blinds..... no light or noise or look-in control. Please update with some beach appropriate non-absorbant curtains. The TV/cable NEVER worked, but i did not report or request help as my tween kid had a game console, and we benefitted from the TV hiatus anyway. Otherwise 109 was fine, really.

- Anonymous from Austin, Posted: 08/09/2018