My family and I have stayed in a Padre Escapes managed condo every year for the past 8 or 9 years. We have never had an issue - our condo is always clean and ready for us (usually early so we can go ahead and get to the beach on the first day!) and we have always had phenomenal support before, during and after our stay. This time, we left a pillow behind (which might not seem like a big deal, but when it's your favorite pillow and you can't sleep without it, it becomes a HUGE deal) - the whole team, from guest services to housekeeping to the front office - worked together to locate the pillow for us. I was able to go back to the office the next day where it was waiting for me. Thank you so much to all who are involved in this company! We appreciate it so much.