Village by the Beach - Hammonds Reef P916

The house is clean and nicely decorated. And there were ample beds for adults.I did not realize the living area and Kitchen and the kids area in on the bottom floor next to the front door. And the only door to the exit to the backyard was through the bedroom on the bottom floor. A very inconvenient layout. There were roaches in the bedroom on the bottom floor. The pool was supposed to be heated but was not.The location was great but I probably wouldn’t rent this property again.

- Donna B. from New Braunfels, Posted: 12/08/2024

Thank you for your review! We are glad to hear your family enjoyed their time and space in Hammonds Reef Village by the Beach P916! How fun is it that all the family can gather around in the media room and play foosball?! The layout of the property is listed in the description as we know its different from most! I'm sorry to hear about the first floor bedroom and the pool, both have been relayed to our maintenance department. Please be reminded to notify Padre Escapes of any concerns so we may address them timely, during your stay. We have agents who are ready and happy to assist! See you next time!

- Padre Escapes staff, Posted:

We rented this location due to its ability to sleep our whole family while we were in town for my mother’s funeral. The location was ideal. With its proximity to the beach, we could easily take a break and relax when needed.

Only a couple of suggestions for improvement. The water pressure in the upstairs sinks is very low. Also the pots in the cabinet had to be rewashed. The detergent dispenser in the dishwasher didn’t open, so that is probably the cause - they were likely put away by the cleaning staff directly from the dishwasher and they didn’t realize they were not clean. We had a minor issue with a slow draining shower, but the maintenance team responded quickly and repaired it for us.

Thank you for providing our family a peaceful, comfortable place to gather.

- Donna W. from Gurley, Posted: 09/22/2024

We appreciate your kind review and feedback. We are glad to hear you had an overall good experience with Padre Escapes, and that we could quickly assist you with anything you need! We will have our maintenance team check out the upstairs sinks and have them check out the dishwasher to make sure it is running properly! Thank you for choosing Padre Escapes!

- Padre Escapes staff, Posted:

Everything was generally great! There are some minor repairs that need to be done. The unit has a foosball table but no foosball. The margarita machine was awesome! The beds are very comfortable!

- Kelly C. , Posted: 08/08/2024

Thank you for your kind review! We?re thrilled to hear you enjoyed your stay with Padre Escapes and look forward to welcoming you back again soon!

- Padre Escapes staff, Posted:

Our family had a wonderful time during our visit to Podre Island. The house was in good condition and everything was in working order.

- Terry R. from Commerce City, Posted: 06/29/2024

Thank you for the awesome review and feedback. We are very happy that you enjoyed your stay with Padre Escapes. We welcome you back anytime!

- Padre Escapes staff, Posted:

We were disappointed upon arrival that the downstairs Air Conditioning did not work. We called management, and they responded quickly. However, the A/C went out again and was not working upon departure.
Also, the upstairs commode did not flush every time.The kitchen was adequately accommodated with the exception of the pots and pans. They need to be replaced.

- Sally V. , Posted: 06/06/2024

Thank you for your review, Mrs. Vann. We are always looking for feedback so that we can continue to improve and grow. We will pass this information along to our maintenance department to ensure it is addressed in a timely manner. Padre Escapes certainly hopes to host you again in the future!

- Padre Escapes staff, Posted:

We arrived about 40 minutes earlier than check in time and the cleaning crew had just gotten there. They said it was very dirty from the previous guests so we told them to take their time and make sure it’s clean. They did not. We found a beer can in the bunk room, pasties in a shower, and the floor was filthy.
We had a stopped up bathtub the first night we were there along with the buttons not working on the keypad to get in, a glass blinds attachment on a door falling off, exterior doors not closing/locking correctly, towel rings falling off the wall in 2 bathrooms, etc (just overall a lot of little things that need attention). Called first thing in the morning and it took them until after 6pm to come. When maintenance arrived they fixed the stop up, got the blinds to not fall off when the door shut, the buttons working on the keypad but couldn’t get the doors closing correctly or the towel bars falling off - said they needed replaced. I also talked to him about the washer. It was terrible- it was VERY noisy, rusty and shook its way out into the hallway (it even went far enough to pull the drain line out and make a water mess). You only get a few extra towels so the washer was a necessity to have clean towels. The maintenance guy said he’d get an appliance guy out there to fix it the next day and they never came so we didn’t have an operating washer for our trip that was much needed. They did bring us extra towels the night before we left.
The refrigerator had a broken shelf and the ice maker cover on the front was falling off.
The WiFi would not work. After 2 trips of coming out to work on it they finally gave us the neighbors login so we would have WiFi on our last day.
The pans were no good so we bought one to use while there.
The people answering the phone and who came out were all very nice but we did not get problems resolved in a timely manner (or at all in the washers case). I felt like we were constantly wa

- Whitney W. from Gatesville, Posted: 05/30/2024

Whitney, we?re sorry to hear that you did not have The Padre Escapes experience that we strive to deliver but we will be sure to address the items mentioned. Please feel free to give our office a call for your next vacation needs, and we?re happy to update you on the progress of your mentioned concerns. We look forward to welcoming you back to offer you a more curated experience!

- Padre Escapes staff, Posted:

We arrived at 3:20pm we reached out and asked if early check in was 3:30 two maintenance men enter the property and come back out and let us know that the AC downstairs was not working but they could probably let us in and they would bring in a portable AC. I received a reply stating they were still checking on property and we would not be able to enter until 4pm. We enter at 4pm and a few min later the mainenance comes back with portable ac. At night the AC only cooled down one of the rooms downstairs the other was hot and humid, our bathtub on the 2nd floor was also not draining, i messaged property but received no response. It was late so I left it for the next day. The following morning I reached out again and let them know that tub had not drained overnight. They responded that the AC techs will be out at noon and asked if the tub had yet drained if they needed to send someone out. We dealt with AC techs installing a new ac and causing fire alarms to go off, bathtubs and sinks not draining. My family member sat on an outside chair and the leg gave out. Upkeep of this place is not the best. Enjoyed the location.

- Jennifer D. , Posted: 05/28/2024

Thank you for your review and suggestions. We are glad that you enjoyed your stay overall but apologize for issues you experienced. Please be reminded contact our office during your stay if you need anything, as we have many helpful agents available who are happy to assist! We hope to welcome you back in the future. Thank you for choosing Padre Escapes.

- Padre Escapes staff, Posted:

This house was great for what we needed it for. Padre Escapes was very responsive when it came to questions.

- Anonymous , Posted: 02/12/2024

It was an honor to have hosted your vacation! You all are welcome back anytime and we certainly look forward to hosting you again. Thank you for choosing Padre Escapes; see you again soon!

- Padre Escapes staff, Posted: